State Farm® Insurance Agent Lisa Allen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeffrey Graves
June 28, 2025
5
out of
5
rating by Jeffrey Graves
"Just moved to town from out of state and needing to get new insurance. Madelyn was great getting us set up and was very pleased with pricing compared to other companies I had received quotes from."
We responded:
"Welcome to Indiana! I'm so glad my team members could get everything set up for you quickly, and that you found our prices so affordable. Please call, text or visit us in office, anytime! - Lisa "
P. David Polly
June 25, 2025
5
out of
5
rating by P. David Polly
"Have been working with the Allen agency for nearly 20 years now, and get great help."
We responded:
"David, it's wonderful to hear from customers like you, that have been with the Allen agency family for multiple decades! People like you, are why we do what we do. You're happy to help you any day, anytime. - Lisa"
Jason Helton
June 24, 2025
5
out of
5
rating by Jason Helton
"It doesn't matter the situation or circumstances. Whenever I call, with whatever I need. The staff @ Lisa Allen are Top Notch Experts @ what they do. They don't give up until the satisfaction of the customer is met. The last Agent on my case was Jennifer. She is extremely polite, very knowledgeable & thorough, handling my needs like a Pro."
We responded:
"Jason, this is so wonderful to hear! Thank you so much for your continued support of the Allen State Farm Insurance family! I'm glad my team is always able to take care of your insurance needs. - Lisa"
Bryan Miller
June 19, 2025
5
out of
5
rating by Bryan Miller
"Jennifer was really helpful, and did a great job explaining and answering my quesions. She was kind and very professional."
We responded:
"This is so wonderful to hear Bryan! I love to hear that my team is treating our customers as they deserve. I sincerely appreciate the feedback. You are welcome to contact us anytime! - Lisa"
Tanya McDonald
June 18, 2025
5
out of
5
rating by Tanya McDonald
"Brooke was thorough and great customer service!"
We responded:
"It's wonderful to hear my team is doing so well! You're always welcome to reach out for anything. - Lisa"
Tanya McDonald
June 18, 2025
5
out of
5
rating by Tanya McDonald
"Brooke was thorough and and offered great customer service!"
We responded:
"Thank you, Tanya, for taking the time to let us know how we did! It's so wonderful to hear that my team was thorough, and able to help you out! - Lisa"
Spook Kook
June 17, 2025
5
out of
5
rating by Spook Kook
"Always really helpful and get back to me asap! I sent an email with an error in it and they called me to make sure everything was correct so I could tell them my mistake. Great customer service and always friendly!"
We responded:
"I'm so glad my team has consistently provided great, friendly customer service! Customers like you are why we do what we do! Feel free to contact us again, anytime. - Lisa "
Juanita Thompson
June 13, 2025
5
out of
5
rating by Juanita Thompson
"Worked with this agency for years. Everyone is always polite and very helpful."
We responded:
"Thank you, Juanita, for the 5-star review. We appreciate working with you. And thank you for your continued loyalty to the Allen State Farm Team. - Lisa"
Jon Callahan
June 11, 2025
5
out of
5
rating by Jon Callahan
"We would like to complement the efforts of account representative Jenell Lutes with the State Farm Insurance office of Lisa Allen in assisting us when we recently filed a claim as a result of damage to our home from a recent tornado in Bloomington. Jenell was attentive and took the time to provide informative answers to our questions and concerns and was a huge help in expediating the entire process during a very stressful time for us. We would also like to recognize State Farm Insurance for the swiftness in processing our claim which helped us immensely in returning our home to its previous condition. Based on our experience with Jenell, the State Farm Insurance office of Lisa Allen, and State Farm Insurance we wouldn’t hesitate to recommend them to anyone regarding their homeowners insurance needs. We are also long-time auto insurance holders with the same State Farm Office. Fortunately, we have never had to file a vehicle-related claim, but should the need arise, we are confident we would receive the same professional customer service attention afforded us with our recent homeowners claim. Kelly and Jon Callahan"
We responded:
"Thank you for your wonderful review! I'm thrilled to hear that my team was able to assist you during such a challenging time after the tornado. Your kind words about her attentiveness and the swift processing of your claim mean a lot to us. We truly appreciate your trust in our office for both your homeowners and auto insurance needs. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for recommending us! - Lisa"
WHEELING & ABLE
June 9, 2025
5
out of
5
rating by WHEELING & ABLE
"Jennifer at Lisa Allen's office was an absolute pleasure to work with. Had a quick question regarding a new vehicle and I was so pleased to talk to a real person and get a quick answer instead of having to "use the app." The fact that her personality only brightened the conversation made it even better. I couldn't be happier. Thanks Jennifer! ***UPDATE*** Made some policy changes and had the pleasure of speaking with Jennifer for over 30 min as I adjusted things. Great customer service is what creates loyal customers! Everything is switching to "apps" & "AI," KEEP THE PEOPLE! Lol 😉"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear about your positive experience with my team. We pride ourselves on providing personalized service, and it’s wonderful to know that they were able to assist you with your question so efficiently and with such a warm personality. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback! - Lisa"
Haley Pennington
June 7, 2025
5
out of
5
rating by Haley Pennington
"Brooke provided excellent customer service! She was very thorough with the options offered to assist my mom with her auto insurance needs. She also was able to help her with getting renters insurance at a low rate which is something we had never considered before."
We responded:
"Haley, it is so wonderful to hear that my team was able to help you and your mom so well! I sincerely aim for all of our customers to be taken care of, with as much ease as possible. Feel free to drop by or reach out anytime! - Lisa"
Jill Vaught
June 6, 2025
5
out of
5
rating by Jill Vaught
"I was quite upset this morning whenever I called State Farm. I don't call often. Imagine my surprise when I found out that my agent had retired! A lovely lady named Madelyn was more than happy to help me! She was very good and handled everything very very well! I was also very surprised to find out I still have insurance on two houses I don't own LOL thanks Madelyn for your hard work!"
We responded:
"Jill, we sincerely appreciate you taking the time to leave us a review and share your experience! We're delighted to hear that Kim has returned as your State Farm representative, and we couldn't agree more that she is the best! We understand that having a dedicated and knowledgeable service is crucial in ensuring a positive insurance experience. Kim's decision to come back and reach out to you is a testament to her commitment to providing exceptional service to her clients. We're thrilled to have her back on our team, serving you with the utmost care and expertise. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We value your trust in State Farm and are here to provide you with the support you need. Thank you for choosing State Farm, and we're grateful to have Kim working for you again. We look forward to continuing to serve you in the future. Welcome back! - Lisa Allen "
M Swish
June 4, 2025
5
out of
5
rating by M Swish
"Terrah was incredibly helpful with my insurance transition from out of state to Indiana. She handled every detail—vehicles, renters, home, recreation—and kept me informed every step of the way. Excellent service and clear communication. Highly recommend!"
We responded:
"I'm so glad my team could help you with such clear communication! Insurance can seem daunting, but my team works tirelessly to ensure it is as simple and clear for our customers as possible. You're always welcome at our office! - Lisa"
Ed White
June 2, 2025
5
out of
5
rating by Ed White
"Friendly helpful People"
We responded:
"I'm so glad you found my team to be friendly and helpful! I truly appreciate the feedback. Our team is able to provide the best service because of helpful feedback from customers like you. Please reach out again, if you are ever in need! - Lisa"
John Maloy
May 28, 2025
5
out of
5
rating by John Maloy
"My wife and I had a review of our auto and home policies with Jenelle. She was very thorough and customer friendly. She was able to identify 2-3 areas where updated coverages would allow us more peace of mind. We were more than happy to make the recommended updates. Thank you Jenelle."
We responded:
"Thank you, John, for this wonderful feedback! I'm so glad my team was able to provide you some peace of mind with their recommendations. You are more than welcome to call us or stop by anytime! - Lisa"
Linda Darnell
May 21, 2025
5
out of
5
rating by Linda Darnell
"Madelyn, Thank you so much for your excellent service, patience and consideration of my insurance needs. You solved a stressful situation, and I really appreciate your help!! 😊 Linda"
We responded:
"Thank you, Linda, for leaving this very positive feedback! I'm happy to hear my team provided such excellent service and were able to provide some stress relief during this difficult time. Please contact us again, if you need anything! - Lisa "
jana leigh
May 21, 2025
5
out of
5
rating by jana leigh
"everything has been very smooth and clearly explained for me in the process of switching insurance to a new vehicle!"
We responded:
"Thank you for the positive feedback, Jana! We're thrilled to hear that your insurance switch to a new vehicle was smooth and clearly explained. We appreciate your support and look forward to serving you again in the future!! - Lisa Allen"
Regina Breeden
May 21, 2025
5
out of
5
rating by Regina Breeden
"I called Lisa Allens office today and spoke with Madelyn. She was very helpful and understanding. She had me taken care of right away."
We responded:
"Regina, I am so glad to hear my team was able to help you with your insurance needs. It is always our goal to provide effective and efficient service for our customers! We want to make your lives easiest, if we can. Please reach out via phone or stop by the office anytime! You're always welcome. - Lisa"
Mara Cressey
May 16, 2025
5
out of
5
rating by Mara Cressey
"Jennifer was very helpful in assisting me in obtaining car insurance and renter’s insurance. As a young adult just beginning to navigate the world of insurance, I am very appreciative of her help!"
We responded:
"Thank you, Mara, for taking the time to leave us this very kind review! I'm so glad to hear my team was able to help you as you transition into this time of being on your own! We are always here to make this expedition as easy, simple, and stress free as possible. - Lisa "
john wlodek
May 14, 2025
5
out of
5
rating by john wlodek
"With Lisa out of the office, Erika did a great job finalizing my insurance coverage when I called with an actual closing date on a house purchase that was only two days away. I’m very satisfied and it’s good to know it didn’t take the agency owner to act on a time sensitive request."
We responded:
"John, thank you so much for your kind review! I'm so glad my team was able to help you in my absence. We seek for each team member to be fully capable and informed so that everyone may receive the service they deserve. Please reach out again, should you need anything! - Lisa"
Gary Metcalf, MD
May 13, 2025
5
out of
5
rating by Gary Metcalf, MD
"Jenelle is a STAR Had an insurance claim submitted being processed in the State Farm claims department. Had attempted to get an update. Called State Farm claims department and endured the (insert swear word here) automated assistant several time only to be told my claims adjuster was not available. Sent an email that was not answered after several days. Called Lisa Allen's office and spoke with Jenelle venting my frustration. Jenelle patiently listened to my dilemma and advised me she would do all she could to assist. She let me know, there is not a direct line to the claims department to speak with a live individual. She would also have to go through the automated assistant as well. Less than an hour later, the claims adjuster was on the phone with me apologizing for not getting back to me. Approved payment on the claim. The money was in the bank pending that day and released the next. Jenelle is a stellar example of customer service."
We responded:
"Thank you so much for your kind words! I'm thrilled to hear about your positive experience with my team. This team member truly embodies our commitment to excellent customer service, and we're glad she could assist you with your claim. If you need anything else in the future, please don't hesitate to reach out. We appreciate your feedback! - Lisa"
Justin Smith
May 7, 2025
5
out of
5
rating by Justin Smith
"You could not ask for better group of people to help you with any need. Ive had state farm for a long time and don't plan on changing that."
We responded:
"Thank you for your continued loyalty to the Allen State Farm family! I am so thankful to have trusting, long lasting customers like you. Please let us know, should you need anything! - Lisa "
Melissa Green
May 7, 2025
5
out of
5
rating by Melissa Green
"Everyone is always very friendly and helpful, I have my home and 4 vehicles insured and am satisfied with the whole experience!"
We responded:
"Melissa, thank you for taking the time to write about your wonderful experience with my team! I'm so thankful to hear we have continued to provide you with the best service. You are always welcome to stop by or call in, anytime. - Lisa "
Charlie Jesseph
May 5, 2025
5
out of
5
rating by Charlie Jesseph
"Jennifer was very helpful and efficient at getting me set up with homeowner’s and car insurance"
We responded:
"Charlie, I'm so glad to hear my team was helpful and efficient in setting up your policies! I'm thrilled to welcome you to the Allen State Farm Insurance Family! Please reach out should you ever need anything. - Lisa"
Bryan Crane
May 2, 2025
5
out of
5
rating by Bryan Crane
"I had an all around good experience with switching my insurance over to State Farm. Terrah Blanton was the representative that handled my small business insurance needs. She is very knowledgeable on what fit my insurance needs for my company and I would recommend her to anybody that needs insurance. It was all handled over the phone very fast and she was very polite. I was told if I had any questions later to feel free to call anytime."
We responded:
"Thank you, Bryan, for taking the time to leave us a review! I'm thrilled to hear that my team gave you fast and courteous advice concerning your insurance needs, all over the phone! I love to hear that we can make this process as simple and quick as possible for our customers. Please don't hesitate to call us or visit our office! - Lisa"