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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christy Everman

Christy Everman

August 23, 2024

5  out of  5
rating by Christy Everman
"Very helpful, even when cancelling a policy with them. Especially Madelyn!"
We responded:
"Hi Christy! We appreciate your feedback on your experience with us, and I am glad that Madelyn was able to help you out with what you needed. If you have any questions, feel free to reach out! - Lisa"
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Nicolas Valazza

August 20, 2024

5  out of  5
rating by Nicolas Valazza
"Erika was very helpful again."
We responded:
"Thank you Nicolas for th4e 5 star review. We appreciate the opportunity to work with you. Lisa Allen & Team"
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nan hu

August 20, 2024

5  out of  5
rating by nan hu
"I worked with Terrah Blanton to build my quote and she was nice and patient to explain all the details. It took me a while to compare policies and companies and I'm happy to finally choose State Farm."
We responded:
"Thank you for the wonderful review! We are so glad Terrah was able to help you during this process! We'll be sure to pass your kind words along to her. Thank you so much for choosing us and we welcome you to our State Farm family! Please let us know if there is anything else we can do for you. - Lisa"
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Kristina Smith

August 16, 2024

5  out of  5
rating by Kristina Smith
"In that last month I have called Madelyn with Lisa Allen-State Farm Insurance for TWO different policies. I was in need of updating my homeowners insurance and Madelyn was gracious enough to go line by line with me to insure that 1. I understood the coverage 2. I had the coverage I needed and ultimately, the quote she gave me was cheaper with more coverage than the previous quote....so it was a win win! Fast forward a few weeks and I need renters insurance for my college kiddo...I knew who to call-MADELYN and STATE FARM! Ya'll rock. Thank you for making these things so easy!"
We responded:
"Thank you so much for sharing your fantastic experience! I’m pleased to hear that Madelyn was able to assist you effectively and make your experience fun and as easy as possible. She truly is a wonderful part of our team who always strives to go the extra mile. Your kind words mean a lot to us, and we'll be sure to pass them along to Madelyn. If there's anything else we can help you with, don't hesitate to give us a call. Thanks again for choosing us! - Lisa"
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Angela Castañeda

August 16, 2024

5  out of  5
rating by Angela Castañeda
"I spoke to Erika this morning and she was super helpful answering all of my questions and providing me with comparison data and the necessary paperwork to make additions to my auto insurance. Jenell was also very quick to respond to my questions via email and followed up with a phone call as well. I appreciate the quick and courtesy service at this office."
We responded:
"Hi Angela! Thank you for your feedback, I am happy to hear that your experience with us was nothing but helpful and efficient! Insurance can be a very stressful topic and very time-consuming, so I am glad we were able to help you out and not take up too much of your time. If you have any questions going forward, give us a call! - Lisa"
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Lena Haidous

August 15, 2024

5  out of  5
rating by Lena Haidous
"I have renter's insurance through them for my son while he attends college out of state. They are always helpful and responsive. Especially Madelyn N., she is very nice and knowledgeable."
We responded:
"Lena, thank you for sharing your experience! We're so happy to hear that Madelyn has been able to assist with your renter's insurance needs while your son is away at college. We’re here to support you whenever you need us. - Lisa"
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Rebecca Schmitt

August 14, 2024

5  out of  5
rating by Rebecca Schmitt
"Erika at State Farm Lisa Allen did a wonderful job helping me update my homeowners policy information and renters insurance throughout my moving process! I've used this office for home, life, auto, and now renters insurance, and they've always provided quick results and excellent communication."
We responded:
"Thank you, Rebecca, for your amazing feedback on Erika and your experience with our office! We pride ourselves on customer service and want to make sure our customers are taken care of, especially long-term customers like yourself. If you have any questions, you know where to find us! - Lisa"
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Michael Wiles

August 13, 2024

5  out of  5
rating by Michael Wiles
"Erika is great! very helpful and addressed all of my needs."
We responded:
"Thank you so much for your kind words and five-star review, Michael! It’s great to hear that Erika was very helpful and provided you with fantastic service. Quick and responsive service is what we strive for, and we're glad to know you appreciate it. If you need anything else, we're here to help. - Lisa"
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Samantha Eibling

August 13, 2024

5  out of  5
rating by Samantha Eibling
"I've used Lisa Allen's firm for personal and business insurance for 10 years and couldn't be happier. Her team is always willing to help you figure something out, prompt with responses, and kind. Every team member that has helped me with an issue regarding my business insurance has honestly made the work of insuring what's important virtually effortless."
We responded:
"Thank you, Samantha, for taking the time to share your wonderful experience with Lisa Allen's firm! We truly appreciate your continued support over the past 10 years and are delighted to hear that you couldn't be happier with our service. We're proud of our dedicated team, especially Hailey, who was able to assist you with your recent business insurance issue. It's fantastic to know that our team's willingness to help, prompt responses, and kindness have made insuring what's important virtually effortless for you. If you ever have any further questions or require assistance, please don't hesitate to reach out. We value your trust and look forward to serving you for many more years to come! - Lisa Allen"
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Marquise Shaw

August 7, 2024

5  out of  5
rating by Marquise Shaw
"I am extremely grateful for Kim and her help on 08/07/24. I’ve been going through a plethora of insurance companies and finally got what I needed when talking with Kim at State Farm."
We responded:
"Thank you, Marquise, for your review! We love hearing from our satisfied customers so we know what we are doing right to keep giving you the best service we can! I am glad to see that Kim was able to give you the assistance you have been searching for. If you have any questions, give us a call! - Lisa"
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Maya

August 6, 2024

5  out of  5
rating by Maya
"I had a positive experience particularly with agent Madelyn Nelson who was very prompt in replying to my emails and assisting with questions I had while transferring auto/renter's insurance across state lines. Thank you!"
We responded:
"Thank you, Maya, for sharing your positive experience! We're delighted to hear that Madelyn provided prompt and helpful assistance during your insurance transfer across state lines. Our team strives to make every transition smooth and hassle-free, and we're glad we could meet your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us! -Lisa"
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Amy Jackson

August 6, 2024

5  out of  5
rating by Amy Jackson
"We have been customers of Lisa Allen's office since we moved to Bloomington twenty years ago. We have never had anything but expert, professional, and caring customer service. We recently added our new-driver 16yo child to our insurance, and Madelyn in the office could not have been more helpful or supportive. She made it very easy. We are so grateful that we stumbled upon this woman-owned agency when we moved here two decades ago, and we would recommend them to anyone!"
We responded:
"Hi Amy! Thank you for your review and kind feedback! We always appreciate hearing from our customers about their experiences with us, and I am happy to see that we were able to provide you the assistance you were looking for with your auto insurance and help you through the process. If you have any questions or need more assistance moving forward, give us a call! - Lisa"
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Rebecca Questad

August 2, 2024

5  out of  5
rating by Rebecca Questad
"Erika was so helpful and prompt in returning calls and emails. Wonderful customer service which is why we have been customers for 6 years. Thank you!"
We responded:
"Thank you, Rebecca, for your amazing feedback on Erika and your experience with our office! We pride ourselves on customer service and want to make sure our customers are taken care of, especially long-term customers like yourself. If you have any questions, you know where to find us! - Lisa"
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Tammy Vest

August 1, 2024

5  out of  5
rating by Tammy Vest
"Kim is great , she is very caring and helpful I was very glad that she came back to State Farm."
We responded:
"Tammy, thanks so much for the 5-star review! I am so glad she was able to help you with all your questions and concerns. We will be sure to pass your kind words along to her and if there is anything else you need, don't hesitate to reach out! - Lisa"
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Valeria BMcP

July 30, 2024

5  out of  5
rating by Valeria BMcP
"After a big tree fell and damaged roof and fence, Terrah helped send documentation. It is nice to get some help when one is unnerved by these situations, which can drag on a bit. She has been there for us!"
We responded:
"Valeria, thank you for your feedback! Situations like yours can be a very stressful time, and we are always looking to try and help our customers through their hardships and make the insurance process a little easier on them to relieve some of that stress. I am glad that Terrah was able to be there for you and give you the help you needed. If you have any questions, give us a call! - Lisa"
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Carol Barnett

July 24, 2024

5  out of  5
rating by Carol Barnett
"We received careful and professional service with great attention to detail that we really appreciated. Erika was super helpful."
We responded:
"Thank you, Carol, for your review and feedback on our office! I am glad that Erika and the rest of our office staff were able to give you the help you needed and the service you were expecting. If you come across any more questions, give us a call! - Lisa"
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Shen Jiangchuan

July 24, 2024

5  out of  5
rating by Shen Jiangchuan
"Lisa Allen State Farm Insurance is more than great. Every time I contacted them for policy updates they can always get things done in 5mins. I have greatly enjoyed. Their price is also unbeatable."
We responded:
"What a fantastic review, Shen! We're so glad that Hailey made your auto insurance experience seamless and quick. It's music to our ears knowing that you found the process wonderful. Your happiness is our ultimate goal, and we're thrilled to have met your expectations. Should you ever need anything else, whether it's insurance-related or just a friendly chat, we're here for you. Drive on with confidence and thank you for choosing us for your insurance needs! - Lisa"
Profile photo of Cathy Brown

Cathy Brown

July 24, 2024

5  out of  5
rating by Cathy Brown
"It's good to be able to phone and actually speak to a local person! Erika is wonderful and always very helpful!"
We responded:
"Thank you for your kind words about our office and the review on your experience with us, Cathy! I am glad Erika was able to help you out with what you needed and provide you with the standard of customer service we hold ourselves to. If you have any other questions, give us a call! - Lisa"
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James Egan

July 24, 2024

5  out of  5
rating by James Egan
"Erika was very helpful in my adding vehicles to my policy. 10 out 10 service 👍"
We responded:
"James, thanks so much for the 5-satr review. We are so glad Erika was able to help you with adding your vehicles. We will be sure to let her know of your kind words, and if there is anything else we can do for you, don't hesitate to call! - Lisa"
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Gina Stillions

July 19, 2024

5  out of  5
rating by Gina Stillions
"Purchased a new car and contacted Lisa Allen State Farm. Madelyn was very helpful and knowledgeable with adding the car to my existing policy. The staff are always very friendly and able to assist you with anything!"
We responded:
"Gina, thanks so much for the 5-star review! We’re so glad to hear that Madelyn was able to assist you effectively and answer all your questions. It's great to know her knowledge and thoroughness seemed to have made a positive impact. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future! - Lisa"
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Cherie Dolehanty

July 19, 2024

5  out of  5
rating by Cherie Dolehanty
"I set up an appointment with Jenell to talk through our policies with State Farm, make some changes, and update some information. She had clearly reviewed our coverage prior to the appointment because she asked good questions and made sure that she had a good understanding of our updates, before we adjusted things. She provided suggestions and options for some additional coverage (but not in a pushy way), and processed everything efficiently. She was personable and explained things clearly. It was a pleasure to work with Jenell."
We responded:
"Thank you so much for the kind words, and 5-star review, Cherie! We're so glad you had a positive experience with Jenell at our office. It’s fantastic to know she helped clarify all the details for you. Your happiness is our top priority, and your feedback is greatly appreciated. We truly appreciate you and your business, and we look forward to serving you again soon! - Lisa"
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Jeremy Flint

July 17, 2024

5  out of  5
rating by Jeremy Flint
"I've had this branch since I was a teenager and I'm very pleased with this crew! Won't be jumping ship anytime soon! Erika did a wonderful job!"
We responded:
"Thank you so much for your loyalty, and we're thrilled to have been with you throughout your journey from your teenage years. We're like the reliable anchor for your insurance needs, and we promise to keep sailing smoothly with you into the future. Your support means the world to us! - Lisa"
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Tressa Rapp

July 12, 2024

5  out of  5
rating by Tressa Rapp
"Our insurance claim process was smooth! And adding our new vehicle to our current policy was so easy. Erika was super helpful and it was done in a matter of minutes. We are very happy with Lisa Allen State Farm Insurance"
We responded:
"Tressa, thank you so much for the 5-star review! We're so glad you had a positive experience with Erika at our office. It’s fantastic to know she made this process as smooth as possible while also quick and efficient. Your happiness is our top priority, and your feedback is greatly appreciated. We look forward to serving you again soon! - Lisa"
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Jerry Brumfield

July 4, 2024

5  out of  5
rating by Jerry Brumfield
"My claims experience was professional and timely."
We responded:
"Hi Jerry! Thank you for your review and comments about our office! I am happy to hear that your experience with us was both professional and efficient. Should you have any questions come up, give us a call, or stop back in and we will be happy to try and help! - Lisa"
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rosemary Watkins

July 2, 2024

5  out of  5
rating by rosemary Watkins
"Very special people work there."
We responded:
"Rosemary, thank you so much for your sweet words and your 5-star review. We truly are so glad to have you a part of our State Farm family. Please let us know if there is anything else we can do for you. We're only a call away. We look forward to serving you in the future! - Lisa"