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Customer Service Representative - State Farm Agent Team Member

Full Time in Bloomington, IN

Responsive recruiter
Benefits As a Valued Agent Team Member you will enjoy…
  • Hourly Pay + Commission and Bonuses
  • Simple IRA Retirement Plan with Company Match
  • Term Life Insurance
  • Paid Time Off (10-15 days paid and 50 hours unpaid)
  • Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
  • Regular professional development - twice a month trainings + mentorship
  • Career incentives - opportunities to earn extra PTO, travel, swag and more
  • Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
  • Comfortable office perks - free snacks, coffee and a personalized workspace
  • Purpose-driven work - help people understand and protect what matters most
What We’re Looking For
We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services.
A strong candidate will bring the following qualifications and traits
  • Must be able to obtain or have an active Property & Casualty, Life & Health Insurance License (required prior to start)
  • Exceptional communication and conflict-resolution skills
  • Ability to manage 50+ customer interactions daily across phone, email, text and walk-ins
  • High attention to detail and strong organizational habits
  • Ability to remain calm, empathetic, and professional in challenging customer situations
  • High performance with a team-oriented mindset
Key Responsibilities
  • Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits
  • Quickly identify customer needs and proactively resolve questions, concerns, or problems
  • Handle upset or concerned customers with empathy and professionalism, clearly communicating the “why behind the what”
  • Manage and follow up on all underwriting memos to ensure timely policy processing
  • Maintain detailed and accurate customer records within agency systems
  • Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities)
  • Support customer retention and satisfaction efforts at every customer touchpoint
  • Maintain an organized, welcoming, and professional front office environment
Why Choose a Career with Allen State Farm Insurance?
We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).Here's what else makes our agency stand out
  • No nights or weekends - and we keep it fun with Casual Fridays
  • Woman-owned & family-run - with a relationship-first culture
  • This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.
Compensation Structure
  • Base Pay (without commission, no prior experience) = $36,400
  • Average Salary (with commission) = $54,600
  • Top Earners (with commission) = $76,000+
Compensation $36,400.00 - $54,600.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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  • Earn benefits and rewards that are second to none