Customer Service Representative - State Farm Agent Team Member
Full Time in Bloomington, IN
Responsive recruiter
Benefits As a Valued Agent Team Member you will enjoy…
- Hourly Pay + Commission and Bonuses
- Simple IRA Retirement Plan with Company Match
- Term Life Insurance
- Paid Time Off (10-15 days paid and 50 hours unpaid)
What We’re Looking For
We’re looking for a motivated and detail-oriented Retention Specialist to join our team! This person will play a key role in the growth and stability of our agency by focusing on customer satisfaction, policy retention, and long-term relationship building. The ideal candidate will be confident in managing customer experiences from onboarding to ongoing service and will play a direct role in preventing lapses and cancellations.
A strong candidate will bring the following qualifications and traits
- Active Property & Casualty, Life & Health Insurance License (required prior to start)
- Exceptional communication and conflict-resolution skills
- High attention to detail and strong organizational habits
- Ability to remain calm and empathetic in challenging customer situations
- High performance with a team-oriented mindset
Key Responsibilities
- Lead new customer onboarding program to ensure a smooth, professional, and engaging experience from day one
- Serve as the primary point of contact for dissatisfied or at-risk customers, working to resolve concerns and retain business
- Manage the late payment process by monitoring policy status and communicating with customers
- Analyze retention trends and collaborate with the Agent to develop strategies that support long-term customer satisfaction
- Maintain detailed and accurate customer records and follow-up notes in the CRM system
- Support the team in executing renewal campaigns and proactive retention outreach
Why Choose a Career with Allen State Farm Insurance?
We believe hard work should be celebrated — when our team hits annual goals, everyone enjoys a fully paid week off during Christmas or New Year’s to relax and recharge with loved ones (in addition to regular time off!).Here's what else makes our agency stand out
- No nights or weekends - and we keep it fun with Casual Fridays
- Woman-owned & family-run - with a relationship-first culture
- Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered
- Regular professional development - twice a month trainings + mentorship
- Career incentives - opportunities to earn extra PTO, travel, swag and more
- Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you
- Comfortable office perks - free snacks, coffee and a personalized workspace
- Purpose-driven work - help people understand and protect what matters most
This isn't just a job -- it's a place where you can grow, make a difference, and be part of something meaningful.
Compensation $36,400.00 - $54,600.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none